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1-888-440-2776

Terms and Conditions of Sale

Payment Terms

Net 30 days with approved credit application. Credit card payments will incur a 3.5% bank fee. ACH or check in advance also accepted for accounts not on terms. Returned checks will incur a service fee of $25.00.

International wire transfer fees are the responsibility of the purchaser.

Minimum Order

$150.00 net (existing accounts)

New Accounts Opening order: $250.00 net

(All items must be ordered in box quantities.)

Freight Terms

F.O.B. Englewood, New Jersey.

Shipping Charges

Prepay and add or charged to your shipping account. There is a $20.00 processing fee for any incorrect freight account information provided.

Damaged Shipments

Damaged shipments are the responsibility of the purchaser and must be made with the carrier. Arro-Mark will help supply any necessary paperwork to support your claim.

Order Shortages / Incorrect Items

All claims must be reported to Arro-Mark (orders@arromark.com) within 5 days from receipt of goods.

Return Policy

Contact customer service at orders@arromark.com for an RMA number before returning any merchandise. Stock items will be considered for return within 90 days of purchase if in original packaging. Custom orders are not returnable. Authorized returns are subject to a 20% restocking charge. Customer is responsible for shipping of the return.

Online Sales

Online sales/ e-commerce sales are limited to your own proprietary website, which must be disclosed to Arro-Mark Company at sales@arromark.com. Selling Arro-Mark products on third-party marketplace websites such as but not limited to Amazon, eBay, Alibaba, Target, Walmart Marketplace, Temu etc. is strictly prohibited. Any listed and/or advertised prices online or in print must be at or above the item’s MAP pricing listed on the price list. Arro-Mark products must be represented accurately with current photos when advertised or posted for online sales. We can provide certain assets for you. Please inquire at sales@arromark.com

Custom Orders / Private Branding

Custom colors available upon request. Custom sizes/barrels/nib options available upon request. Private branding available. Minimums apply. No returns on custom orders or private branded orders. Please contact sales@arromark.com for details.

General

All orders are subject to acceptance by Arro-Mark Company. All items are for resale only. All prices are subject to change or subject to surcharge without notice.

Contact us to discuss your specific marking needs.
1-888-440-2776
© 2021 Arro-Mark® Company L.L.C.